SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of G2Express (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://g2express.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Due to the quarantine, the order was processed for a long time. After sending came in 2 weeks. The dress is very beautiful, nice material and insanely beautiful fabric color. The only thing in the sleeves tightens.
The dress is good, the fabric is dense, the size approached, perfect in the spring, you need to adjust a little to yourself
At its 46 (chest 88, waist 76, hips 103) the size took XL and everything was perfect. In the sleeves from below sooo tight. The fabric itself is dense, for spring-autumn. The order fell on the February carnival, as the store said, fire delivery about a month. The seller was always in touch. Quality is excellent!
Dress compatible with description, however was zaciągnięta in several places
Spas of words, just wahou for the price, I put 5 stars and I recommend
Dress is an excellent little bigger
Fabric feels nice to, fast delivery. Very happy.
Great dress. Only need a smaller size
Dress perfect, I wear rozm M, zamówiłam M and is OK. color the same as the picture, color orange perfect!
Very good dress for your money, nice to the body material, but antistatic should walk. Photo immediately after receipt.
It doesn't look like the photo but it's good quality
The dress is sewn well. I took a larger size and did it right. A bit wide in the chest, but it will decide if Rearrange the top two buttons. Fabric, of course, cheap, but the price corresponds. The color is pink, not dusty pink. Purchase satisfied. Comfortable dress for every day.
The sleeves are tight in the forearm. Otherwise not bad. He 95 from 77 about 95
The dress is excellent, the style is simple and unique at the same time. It is possible for a meeting, it is possible for an evening)) there is no smell, delivery Dr Sochi is fast. Track tracked, quality worthy
Thank you very much, I really liked the dress! At OG 98 cm and height 165 cm the village is perfect. The length is just below the knee. The material is moderately dense, but at the same time pleasant. I am very happy with the purchase, I recommend.
Very narrow cuffs