SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of G2Express (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://g2express.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came of good quality. P-p40 goes to 39, that is, you need to order at least one size larger than your actual. Foreign smells of shoes are not present, glue does not appear anywhere. The order was sent on the day of registration, only the color of fur inside the shoes was specified with the store.
Boots exactly as in the picture. Quality is good, warm. The goods came quickly, the track is tracked. Thank you store. Recommend.
like the picture
Thank you!! The goods are very satisfied!!!! and I recommend the store to everyone. Fast, clear, and garlic. And it is very nice. Sellers-respect and respect!!
Boots are good, warm, and most importantly very light. Recommend!
Boots are very cool. Ordered size 9.5 for foot length 26 cm, Have turned out big, The size would be smaller just right. Legend, comfortable! Purchase satisfied, take will not regret!
Increíbles
vary warm boots.
On the Russian 38 took 8.5, sat perfectly! Beautiful color, the quality is good, they seem warm, probably degrees to-15 and even just below, good protector. Thank you very much for such a product!
Good shoes on the Russian size 39 took 40 and most that
Thank you. came quickly, to Khabarovsk in three weeks. As in the photo. do not believe the comments who writes that it was necessary to take a larger size. What size do you have-and order. Because I read reviews, I'm sitting now upset. They look huge on me! Not one warm sock, two! Warm socks should be worn., since space is the sea. In general, I have 24 cm, and I ordered 9 according to the table, following the "advisers" Go size in size, and on the sock and on the "growth"))) that's enough. Best regards!
Good boots. In my Russian 38 ordered 39. Everything is super. Shipping fast. In St. Petersburg came in 3 weeks. Recommend
Very comfortable and same as in the photo
Perfecto
Shoes are just super! Super fast shipping. Comfortable, warm and beautiful! At its 38, took 7,5. On a thick sports sock sit like sewn! Thank you store!
It's all over. No smell. Good ones
Nice boots. Came in less than two weeks. Quality is good, no glue, well stitched. Very warm. I ordered myself a size 9 for a foot of 25.5 cm came up idially)
One word class. True from above there is some stain, but I will not argue, these are all the same boots.