SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of G2Express (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://g2express.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

S***a

19 Feb 2020

Verified Purchase

Thank you, nice bag, the order is satisfied.

R***p

15 Feb 2020

Delivery to Moscow within five weeks, the product corresponds to the description.

I***i

30 Jan 2020

Very good quality bag

C***o

I love it. The bag is ideal in size, neither too small nor too large. From the comments I thought it would be smaller but for me the measure is perfect. The touch looks like real skin and has nothing to smell.

Customer

22 Jan 2020

The bag came to Kazan for 2 weeks, this is the first parcel that came so quickly, usually a month. Quality is good, Leatherette is soft, there is a little smell, but it is not critical, the store recommend, I will order more

N***a

21 Jan 2020

Waiting 41 days to the Republic of Bashkortostan. The order was from 11.11 with a discount of 1168 rubles. Delivered in a flat form. Packaging whole. Inside the package is a pink protective bag. The bag itself is large, roomy. No smell. Belts on the back are textile. On the first impression and look, everything is sewn well, without obvious complaints. Inside, too, everything is neat, the threads do not stick out. Fittings for their price are good. I expect that the bag will last a long time. As a gift put the rubber in the pocket. P.S. The bag is more in size than I expected. Well, good, more roomy.

O***b

20 Jan 2020

Bag quality only went for a long time in general the goods are very satisfied

11 Jan 2020

Long

V***n

2 Jan 2020

Excellent quality!

29 Dec 2019

The product is excellent. High quality. Came quickly. Seller special thanks for the gift

R***s

28 Dec 2019

The bag is good, as in the photo. many pockets inside, soft. The seams are even, odorless.

I***a

The bag is mega-cool, medium size, roomy, comfortable, with a zipper and with a magnetic button. I ordered a gray color, then changed my mind, wrote to the store, sent the right one, thanks to him))) I will order more in this store! In the trough lay a rzyinka for hair, a trifle, and priyato)