SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of G2Express (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://g2express.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pajamas are really quality, pleasant, in size, I'm very satisfied
Pajamas fire! Super fast delivery 3-4 days! material is light is not electrified
I'm happy with the purchase. The quality is excellent! The seams are even. Envelope packing with a zipper, very beautiful all laid down. As a gift put a rubber band for hair. On og-90, ot-65, ob-90 perfectly fit the size of L.
On the growth of 160 and 56 kg came the Tutya to the tutyu. OG 88, OB 94-it is better to take a little more for size for convenience. But to maintain the shape and slightly lose weight, take your size, the hips will tighten
Very nice home suit or pajamas. Sewn very well. The seams are quite even. The threads are really quite simple. Is it not yet clear? On the pants a little does not match the picture, but not critical. At XXXL it turned out a decent oversize. So I wanted: Half-girth in the chest 60 cm, waist Mach. 50 cm, hips 58 cm, bottom length 107 cm. Color as in the photo. I'll finish the review after the first wash.
The goods went long, but it was worth waiting, because to good quality. Pajamas are very beautiful, light on the body, does not stick. In my 44-46size, took XL, the size approached .. thanks for the pajamas
Elegant pajamas, thin, but very pleasant to the body. At 44 took L, who likes more freely, take more.
Insanely cool pajamas, both in appearance, and to the touch and in sock. And the rubber band was put as a gift. Delivery is very fast
Pajamas are just super! Thank you to the store, sewing good, the seams are even. At its 180/68 took 3XL villages perfectly. Especially pleased with the length of the trousers. Came with gifts-a certificate for a discount and a rubber band for hair
Pajamas, just fire. Quality is super. material, very pleasant. I'm 85 kg, 164 cm, OG 117, size XXXL, approached perfectly. specially measured the top of the pajamas corresponds to whether the declared size of my shirt turned out to be 120 cm.
Excellent quality, better than nm, it came in a week at the cash register pyaterochki, the growth of 175 XL is good, but 2XL would be excellent! the seams of
Shipping fast. I took two sizes larger than XL at 92-65-92 I do not regret at all, I love freedom at home. The material is very pleasant to the skin, I can not say anything that will be after washing. At the moment, just chic. Recommend
The quality is good, on the hips 104 Just. Not wide, straight. Height 168, the length of the pants is also suitable. The top is slightly free, og-89 cm. But this is not a problem.
Pajamas exactly corresponds to the description and photo. At 46-48, 166 cm-ideal XL. Perfectly packed, the seams are all even, the edges are treated with an overlock, light and comfortable.
XL OK on M. Sat perfectly, free landing, height 177 87-65-93, stock in the waist and hips is still there, landing is not very high
Casting pajamas, super quality, size L at 44, store well done, quickly on time sent and home delivery by Courier
Super pajamas!!! She is very stylish, cool, I'm delighted. The fabric is very pleasant, like silk. Thank you to the store, quickly sent, put a coupon and a gift! Recommend on all 100%
Super quality and processing, very comfortable fabric! Would me again buy in other color, super purchase for the money unbeatable
It's silky. Soft. Make me deep sleep. So nice. I'm 157cm 58kg. I as order L size. Good size for me. I'm middle of S. Nice product. Too Okey honey sleeping. S is for. Stock purchase of that