SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of G2Express (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://g2express.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you excellent I highly recommend delivery to Colombia just what you need now
Good@
Very good watch, both the watch as also the app "Da fit" support German. The watch looks very stylish. The watch can many information received from phone, remember to check, it is good.
Delivery fast (15 days), the strap is good, soft and pleasant to the touch. The product corresponds to the description.
The strap is very comfortable. Watche is cool! ! super! ! ! !
really quick delivery we will see how is work
Very good looks like you have now to try it for a few days to see how it is, fluid load durability resistance etc
Everything has arrived perfect and in the time estimated by the store, aesthetically and how it feels to use is quite good in relation to quality/price
I like it.
Klockan Kommer Snart att nå, klockan Ser mycket avance wheel UT, det plumbing särskilt kostnads effektivt att köpa Denna Klocka silent Det här priset!! Xie xie. From Xue Huapi aopiao beifengxiaoxiao
Product of very good quality nothing to say thank you soon surely
The watch is very liquid to use, moving the user blocked the screen not, after some days was used, there is no problem. Recommend you this watch.
The watch case is made of metal, has a very good texture, is very comfortable to wear, has a very competitive price and a very good watch.
Feedback. The watch is beautiful and looks spectacular. The screen display is very clear and bright, and can be opened and closed by pressing the side button, which is very convenient and will not be opened again by touch. On the screen, you can download different dials on the APP, there are many options. The watch measures everything, pressure, oxygen. Da fit application. It works like everyone else. You can receive a reminder message coming, and see the phone. Show real weather. The watch looks beautiful and not bulky. After charging for 2 hours, I can use it for a week.
Very nice watch. Good quality,well made and good looking . Very fast shiping, 15 days. Now I have to test it.
Watch reached the Polish within 14 days recommend