SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of G2Express (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://g2express.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is excellent, even did not pre-Bode that on Ali there can be normal things, at its 46 ordered (m) came all fine. Recommend.
94/70/94-The village is excellent! Height 160. thank you store!
A good dress. but the material does not breathe. it will be hot in summer
Comfortable and well sized. I like it.
Awesome dress, I ordered XL, I'm free, just above the knees. My Russian size 48, height 176
Thank you for the dress and gift, I'm very pleased! The size corresponds, that's only the rubber bands on the sleeves are very tight. If the hands even raise a little, the sleeves also rise and the rubber bands crash into the skin, leaving traces.
прикольное платье, только электризуется сильно и резинка на рукаве не как на фото, а плотно (руки тощие)
Order for 8 days entered the Mail, which very surprised and pleased. There are strings, but not a problem. The store answered questions quickly! The dress is very satisfied! Perhaps I'll order another color! At 46 size and on height 168 sits, as in the photo.
The dress is good, thanks to the store
Nice dress. The store quickly sent, about 2,5 weeks went to Ukraine. the synthetic fabric is mixed with Coton. Slightly electrically, but I think in the summer it will be less
The dress corresponds to the description, at 46-48 took the Elka, the height of 158 to the knee, the threads stick out somewhere, not critical, the sleeves are short,,, ordered 24.02 came 23.03 in the Eagle
Thank you, all as in the description.
Super
Very nice dress, exactly like the foto.de quality is also fine and he sits very tasty, nice for the summer. I recommend this store sure to I will order again.
Article too big despite table of sizes check I make a dispute
Nice dress, good fabric! Thank you!
Refund due to the big size.
Nice dress. In real life I wear XS/s, I ordered M. The size approached, a little freely, but in general I liked it. The fabric is very nice, looks like Cotton
Excellent dress, not much stick out thread but in general everything is OK.
The order arrived in a short space of time, 20 days. It is perfectly packed. With goods it is happy. The store sympathetic, constantly in touch, is attentive to the clients. I recommend the seller. I hope for further cooperation.
The best Seller!! Thank you for very very fast shipping a Very Very good products!! I loveit , and I buy more.
Quality Super, free cut
very good product, and will buy again next time thank you
Very good product, great store!
Super store, sent quickly
Excellent , best store