SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of G2Express (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://g2express.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
9 I have. 26 I have denied.
Ultra-fast shipping. Thanks
Light, folds into a tiny bag. As a gift put a cosmetic bag (pencil case?)))
Excellent backpack. + nice gift from the store. To purchase, definitely, I advise
Everything corresponds, plus added gifts, nice.
качественный и объем не маленький, в сложенном виде очень компактный
It came quickly. Backpack and bag are very compact.
super conforme a la description
good quality
Great backpack. Small. I came very quickly.
Excellent backpack for radial runs. The store put a gift a small handbag for which he thanks from his wife. I advise the goods.
All arrived, very punctual good quality I liked it, I thought it was small but no It fits quite and good quality
Thank you very much. It came very quickly only 21 days. Ordered: 27.01.2021, received: 17.02.2021 (21 days). Packed well. The product corresponds to the description.
Good. + The store put the gift very nice.
Delivery to Ukraine about 20 days from the date of order. Great backpack. For hiking for products what you need. But I thought that the size will be a little bigger.
The product corresponds to the description, norms backpack, I recommend. Came for 2 weeks.
First of all, it was incredibly quick delivery: I placed my order 30th of January at the evening, 31st of January in morning it was already sent and 10th of February it was delivered to my post office. So the store did his job extremely good! The knapsack by itself is not very big, but in fact it should not be huge as it main idea - to be very compact! I like color and quality as well. And, yes, the seller also put a small gift that is a very nice surprise! Well, generally speaking all is really perfect, if I could I would give this seller definitely more than 5 stars! Thank you!
The backpack was more than I expected. I guess I didn't expect it. Quality at height, the material is dense, does not look on the back as a skewed package, keeps the shape. Stuck in the cover hard. The store put a blow up the cosmetics and carbine. Thank you so much for that.
♥️
Backpack of course interesting but the price is not for it, a gift was sent to the backpack, a children's pencil case and a carabiner, thank you of course, but the price is still expensive
OK. Bonus from the store cosmetic bag.
The seams are neat, the threads do not stick out, the girl behind the food in the store walks with a backpack. https://m.youtube . Com/user/pecmapmua/videos
Quality goods, as a gift Beautician and carabiner, bag large backpack small, everything is well sewn, does not take up much space and in travel will always be useful, purchase is satisfied
The backpack is good, the quality is better than expected. Pleased with obedient lightning and kicked (a gift from the store) is also useful, will go under the First Aid Kit. The backpack itself took for the radials, its task to free my hands from food and water with what, undoubtedly, will cope