SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of G2Express (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://g2express.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description, the threads do not stick out, the seams are even, the quality of the material is excellent!
Did not like the inaccuracy of the offer of this product-so when opening the page with the product. Written-"free shipping" When the buyer decided to buy-then the next page appears printed with small letters "the cost of delivery." Not everyone looks carefully after the decision to buy. From my point of view it is not fair
Super very good product
Super very cool and large capacity money bag, well made with good material
everything Ok!
I'm very satisfied
Fast delivery, goods price, useful
excelente producto y llego en buen tiempo.
.
Recommend to everyone. Goods well wrapped consistent with the description. Useful gadget
Good quality and very practical.
Cool handbag, went quickly to Novosibirsk, I recommend the store!!!
Çok güzel. Harika ürün
Goods satisfied
Description corresponds, sewn qualitatively
Very good. Very sturdy. Exact as descibed.
Perfect, excellent quality
Item conform to the description, good transaction.
Came quickly everything corresponds to the description. Looks like in the picture. Thank you. Prodovets recommend.
Good and spacious
Good bag! Can be worn on the belt or Molly. I advise you. In the very first pocket will fit absolutely any phone (I got Doogee s 60). Quality is normal. A tactical pen climbs into the side pocket. A lot of space. In some places, threads stick out, but they are very small. Before Ryazan free shipping less than two weeks.
Good bag, comfortable
Great product, well finished and durable… Zippers solid… Satisfied!
The parcel came to Nizhny Novgorod for 2 weeks. For its price, quality is acceptable. Track tracked
Exelent product. Redeeming the store
Small waist bag. Inside is waterproof fabric. Suitable for small things.
Finish is not the best, but worth the money the promo paid
Quality good. Useful for traveling. অনেক ভালো