SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of G2Express (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://g2express.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is beautiful, I liked it very much
Full delight, excellent Quality, romantic image
At 100-95-110 XL came up, you can and XXL who likes even freer. There is a reserve in the chest.
It was almost 2 months. The dress is cool, at a height of 175 in length the village is excellent, afraid that it will be short. The chest is closed as I like. Recommend
Pretty dress. The fabric is dense, but light. Lining everywhere, except for the sleeves, so it does not shine through, you can at least wear a naked body. I really liked the quality. It's in small pink hearts. On the photo on the back did not tie, but there are ribbons, you can pull your back at will. But the shoulders do not fall. And in the décolleté zone it fits perfectly, does not open, does not stick-Super. At its 44-46 Russian Took XL TC I love free. In general, you can safely take a smaller size. Especially there is an elastic band at the waist. In general, very happy to buy, thank you to the store :) and hair elastic with a beautiful weaving as a gift put
The dress is chic, gentle, light, the fabric is pleasant light, on my 46 size L the village is perfect, the delivery is fast, 2 weeks, very satisfied. As a gift, the store put an elastic band for hair.
Very beautiful dress. I really liked the light and weightless. We have it would cost twice as much
Fresh fabric, long dress, has lining inside, just like in the photo.
Awesome! The parcel came in 3 weeks in Moscow. At its 42 size ordered s. The dress is super! I'm happy!
The dress is excellent. And to the touch and appearance. Iron and will be on all 100. Approached in size. It came quickly
Very quickly came to Pskov, ordered June 5, came on June 27
The dress is excellent, it came up, without marriage. For pregnant women class! Does not press, not short. I really liked it.
It came in 3 weeks. I'm happy. At its 44-46 ( 59 kg) ordered M, the village is perfect. Corresponds to the description, the fabric is pleasant, does not crumple. My height is 160 cm length to the ankle. There is a lining, but black underwear slightly shines through, under such a dress it is better to put on light underwear. Rubber for hair received as a gift. In general, I advise)
It's for 10 days. My options ог-97, от-77, about height 182 cm L took. Size is just right. Not close, growth has come. There is lining. Elastic under the bust. Air hose. Beautiful color. Nice body material. Tied back. There tag. The present even put rezinochku: 3 pregnancy super straight))
Chic dress with fast delivery! Recommend. The size perfectly approached 44-46.
A wonderful dress, fit in size, chose according to the table. The fabric looks like chiffon (I do not understand the fabrics) sits well, the tummy covers. Recommend
The dress is just beautiful! I feel like a princess in him. Very high quality and the lining does not shine through) I ordered the size S, my height is 162
The dress is beautiful, light, airy. Good quality, without marriage. But, oooochen high waist, elastic under the chest, although I'm not tall, 158. And on the back, the gum is also very high. I need to lose weight for him.
Very good, I wear 44 Dew, I took L everything is fine, the waist is too high, for pregnant women just the gun will be, you can and XL, bro